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Annas Logo

Home

About me

Services

Anna Is

Anna Is

Customer Centric

Customer Centric

Customer-centric strategies, clear structures and measurable business impact.

Customer-centric strategies, clear structures and measurable business impact.

Customer-centric strategies, clear structures and measurable business impact.

I have been working for 20 years at the intersection of retail, digital commerce and organization. My focus is on customer experience, omnichannel strategies and digital sales. I support companies in operationalizing customer centricity, enabling data-driven decisions and building structures that work in day-to-day business.

20

Years of experience in trade

Best Retail Award 2023 Award

€70

Mio online sales per annum.

3 online shops managed and developed under my responsibility

+25

Staff & Organizational Development

PMP certified for over 10 years

SKILLS

Customer Experience

Customer Experience

Customer Experience

CX Transformation

CX Transformation

CX Transformation

Omnichannel

Omnichannel

Omnichannel

Growth Strategy

Growth Strategy

Growth Strategy

Project Management

Project Management

Project Management

Change Management

Change Management

Change Management

Process optimization

Process optimization

Process optimization

Organizational Development

Organizational Development

Organizational Development

+ more

+ more

+ more

THIS IS HOW I WORK

Typical project process – consulting and support at the interface of CX, organization, and tech.

Inventory & Roadmap

Operationalization & Support

Phase 1

Stakeholder Interviews

Journey Analysis

CX Concepts

Action Items & Roadmap

Phase 2

Reporting Framework

Scaling relevant touchpoints

Definition of Quick Wins

Prioritized measures

Phase 3

Regular check-ins

Impact measurement

Control & target systems

Anchoring & Further Development

WELL CONNECTED

Strong networks provide inspiration, serve as sparring partners and open access to the right resources to move projects forward. They bring diverse perspectives and enable better decisions.

Typical project process – consulting and support at the interface of CX, organization, and tech.

Phase 1

Inventory & Roadmap

Stakeholder Interviews

CX Concepts

Action Items & Roadmap

Journey Analysis

Phase 2

Operationalization & Support

Reporting Framework

Scaling relevant touchpoints

Definition of Quick Wins

Prioritized measures

Phase 3

Anchoring & Further Development

Regular check-ins

Impact measurement

Control & target systems

THIS IS HOW I WORK

Typical project process – consulting and support at the interface of CX, organization, and tech.

Phase 1

Inventory & Roadmap

Stakeholder Interviews

CX Concepts

Action Items & Roadmap

Analysis

Phase 2

Operationalization & Support

Reporting Framework

Scaling of touchpoints

Definition of Quick Wins

Deriving measures

Phase 3

Anchoring & Further Development

Regular check-ins

Impact measurement

Control & target systems

THIS IS HOW I WORK